Refund policy
30-DAY MONEY-BACK GUARANTEE
If you are not completely happy with your purchase, for any reason, you can ask for a refund within 30 days from the day you receive your order.
HOW TO RETURN AN ITEM
There is nothing to send back: our returned items are not shipped to our warehouse.
Before asking for a return of a Calming Dog Bed or a Dog Sofa Cover, please allow 24 hours after unboxing for the item to regain its original shape. During this time, you can adjust the filling by hand.
- Contact our customer service through the chat on our Contact Us page, with your order number.
- Take the item out of any shipping packaging: there is no need to repackage it.
- Send a photo of the item to your customer service representative: we ask for it because the item does not come back to our warehouse.
- Once your return is approved, you may donate the item to a local animal shelter.
SUPPLEMENTS: 6 WEEKS MONEY-BACK GUARANTEE
Give our supplements (Balance, Move, Shine, Tummy) an honest try for 6 weeks. If you don't see a difference in your dog, contact us within the guarantee window and we refund you: no product to return and no photos to send.
CANCELLING AN ORDER
You can cancel your order, and get a refund, only before it is dispatched. Once you receive the tracking code that shows the parcel is on its way, the order can no longer be cancelled or refunded, because it cannot be intercepted.
REFUNDS
Once your return is approved, the refund usually reaches your account within 3-5 working days, depending on your bank or card company.
The original shipping cost is not refundable.