FAQ

Absolutely! The Natural Calm™ Pet Bed is designed to cater to both dogs and cats.

With various sizes available, you can choose the perfect fit for your pet's comfort and size.

Washing the Natural Calm™ Bed is a breeze! It's fully machine washable.

Just use a cold wash cycle and a gentle detergent to keep it fresh and clean.

Durability is a hallmark of the Natural Calm™ Bed.

Crafted from premium quality materials, it's built to withstand the test of time, ensuring a long-lasting and resilient resting place for your pet.

When you subscribe, you choose how often you'd like your supplements delivered — every 30, 60, 90, or 120 days, depending on your dog's size and how quickly they go through a pack.

As a subscriber, you'll enjoy 50% off every order for life, plus free shipping on every delivery. You'll be charged automatically before each shipment, and you can change your delivery frequency, switch to a different supplement, pause, or cancel at any time — no commitments, no questions asked.

Everything is managed from your account dashboard.

Each product page includes a simple dosage chart based on your dog's weight, split into four categories: Small, Medium, Large, and Extra Large.

Every bottle of each supplement contains 120 softgels/tablets.

You can give the tablets directly as a treat — most dogs take them happily. If your dog is fussier, you can crush the tablet (or open the softgel) and mix it into their regular food. There's no wrong way to do it, as long as they get their daily dose.

Most dogs begin to show subtle improvements within the first 2–4 weeks, but the full benefits typically develop over 4–8 weeks of consistent daily use.

Each product page includes a detailed month-by-month timeline so you know exactly what to look for. The key word is consistent — supplements work by building up gradually in your dog's system, so skipping days or stopping early can delay results.

If you stop giving the supplement altogether, the benefits will fade over time as the active ingredients leave your dog's body. For this reason, we recommend continuous daily use rather than on-and-off cycles.

Yes. Our supplements are formulated to be safe for dogs of all breeds and sizes — from Chihuahuas to Great Danes. They are suitable for puppies from 12 weeks of age and perfectly safe for senior dogs, who often benefit the most.

Our supplements are not suitable for puppies under 12 weeks of age or pregnant/lactating dogs.

Our supplements are made with natural ingredients and are generally safe to use alongside most medications.

However, if your dog is currently on prescribed medication, we always recommend checking with your vet first.

No. Our supplements are formulated with natural ingredients and do not cause side effects when used as directed. That said, please follow the cautions listed on every product label: do not exceed the recommended daily amount, and always make sure your dog has access to fresh, clean drinking water.

If your dog is currently under veterinary supervision, consult your vet before use. Our supplements are not suitable for puppies under 12 weeks of age or pregnant/lactating dogs.

Every Natural Calm™ supplement is made with carefully selected natural ingredients — no artificial colours or preservatives. Each formula is purpose-built around clinically studied, active compounds chosen for their specific function.

You can find the full ingredient breakdown and dosages on each product page. All our supplements are manufactured in the United Kingdom in GMP-certified facilities, meaning every batch meets strict Good Manufacturing Practice standards for quality, safety, and consistency.

Simple: give it an honest try for 6 weeks. If you don't see a difference in your dog, you get your money back.

No explanation needed, no photos to send, no product to return. Just get in touch with our team within the guarantee window and we'll process your refund.

We offer this because we're confident in what our supplements can do — and because we believe you shouldn't pay for something that doesn't work for your dog.

We're here to help! For any inquiries or support, simply reach out to us through our contact page. We're always ready to assist you.

Need to make changes to your order? No problem!

Just email us at support@naturalcalm.co.uk as quickly as possible, and include your order number in your initial message.

This helps us address your request promptly.

Please note, however, that once an order has been dispatched, we're unable to modify or cancel it.

If you haven't received your order confirmation email, please check your spam or junk folder first. Sometimes emails can be mistakenly filtered there.

If it's still not found, don't worry! Just contact us, and we'll ensure that you receive the confirmation email you need.

Absolutely! At Natural Calm™, we're proud to offer global shipping, ensuring that our products can reach you no matter where you are in the world.

For UK orders, we offer two convenient shipping options:

- Royal Mail Tracked 24® at £5 (£3 for Supplements)

- Royal Mail Tracked 48® at £3 (Free for Supplements)

Enjoy complimentary shipping on UK orders over £80!

For international orders, we're delighted to offer free shipping worldwide, regardless of order value.

For UK orders, we offer two speedy shipping methods:

- Royal Mail Tracked 24®: Delivery within 24 hours after dispatch.

- Royal Mail Tracked 48®: Delivery within 48 hours after dispatch.

Please note: Dog Car Seat, Premium Dog Mat, Calmig Dog Mat, Posture Bowl Pro and Cat Scratching Board are an exception, delivered free in 7-12 business days.

For international orders, after processing, which takes up to 2 business days, the delivery time is generally 7-15 business days to most destinations.

We offer a wide range of payment options for your convenience. You can pay using any Credit Card, Amex, PayPal, Apple Pay, Google Pay, and Clearpay.

Rest assured, all transactions are processed in a 100% SSL-secured payment environment, ensuring the safety and security of your information.

Yes, the price you see is the price you pay.

All costs, including VAT, are fully included in the displayed price, so there are no surprises at checkout.

At Natural Calm™, customer satisfaction is our top priority, which is why we offer a 30-Day Money Back Guarantee.

If you're not completely happy with your purchase for any reason, you can contact us within 30 days for a full refund.

Please note, however, that the original shipping cost is non-refundable.

Once your return is processed, the time it takes for the refund to be credited to your account depends on your bank's policies.

However, it typically arrives within 3-5 working days.